Shipping & Return Policy

Shipping Policy:

Contiguous United States - Shipping cost will be based on your order amount. Please see table below for your expected shipping charge and transit time. All orders are shipped from our warehouse in Tampa Florida. (Florida residents' orders are generally delivered the next business day via standard shipping.) We will choose the most efficient carrier to ship your order based on package weight and destination. Carriers used are UPS, FedEx, and USPS. Express and Overnight options are available in addition to standard shipping. Most orders with little volume and weighing under 2 lb. will ship with USPS and generally will deliver within 3 business days when choosing Standard Shipping. On orders with heavier weight will generally ship via FedEx or UPS. Take a look at the map below for estimated transit time required on standard shipping.

 

Extra Info

  • In most of cases, orders placed before 2pm (Eastern Standard Time) on weekday would be shipped the same day. Generally, we process and ship our orders within 48 hours from when we received them. 
  • Currently, only orders from the contiguous United States(lower 48 states) are accepted. We are not able to accept orders going to Alaska, Hawaii or Other Territories.
  • Florida orders are subject to 7% sales tax.
  • Orders are processed Monday to Friday except holidays.

 

Return & Exchanging Policy:

VIVACoolers.com will allow exchange or refund due to shipping error or defective merchandise within 14 days of the delivery date. Claimed defective items must not result from physical abuse or misuse. Returning items must remain in its original condition and contain all parts and accessories if any.

Any exchange or return that is not due to error or defect will be subject to a 5% restocking fee and must be mailed in within 14 days of delivery date or request will be refused. In these cases the customer will be responsible for shipping the merchandise back and any return shipping cost. Please be certain in your decision when making a purchase so as to avoid unnecessary return and restocking fees.

All returns/exchanges must be approved by VIVACoolers.com before it will be accepted.

If you need to exchange/return any merchandise or have any questions regarding VIVACoolers.com's return policy, feel free to call us at 1-800-782-3468.